Communication & Trainee Inquiry Response Policy
Organising communication channels between trainees, trainers, and administration, and defining inquiry response mechanisms, timelines, and escalation levels.
Trainee Inquiry Response Policy
Ensuring timely responses to trainee inquiries through clearly defined channels
For urgent inquiries and quick communication
For detailed inquiries and file attachments
Platform Messages
For formal communication within the LMS
Virtual Sessions
Scheduled live meetings (synchronous)
In-Person Meeting
For synchronous training and immediate questions
Office Hours
Dedicated times for platform inquiries
Working Hours
Response Time
The trainer is committed to responding within 1–2 hours during official working hours.
Complaint Escalation
Trainer
Direct contact with the trainer through available communication channels.
Program Supervisor
If no response is received or the response is unsatisfactory.
E-Learning Management
For complaints that cannot be resolved at lower levels.
Inquiries are not accepted during official holidays and weekends. Responses resume on the first working day following the holiday.
Synchronous E-Learning Communication Guide
Organising communication channels among all training stakeholders
E-Communication Ethics
Use formal Arabic (or the program language) in all official communications.
Respect privacy and do not share session or conversation content without permission.
Maintain courtesy and mutual respect across all communication channels.
Refrain from using inappropriate or offensive language or symbols.
Communicate for educational purposes only; avoid personal contact outside the program scope.
Report any communication misconduct to the relevant authority.